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Level Up CX Tech, the Genesys podcast, is your resource for deep insights on transforming customer and employee experiences. Join CX innovators, tech leaders, and industry experts as they share success stories, proven strategies, and practical tips for navigating the latest technologies. Whether you’re focused on today’s challenges or preparing for what’s next, our podcast will help you level up your customer experience.
Episodes
Wednesday Jun 03, 2020
Wednesday Jun 03, 2020
The cloud opens the door to immediate contact center scalability and feature velocity. Still, many companies are hesitant to move to the cloud because they don’t want to lose the visibility and control that a traditional on-premises environment offers. Now you can get the visibility you’re accustomed to with the benefits of a cloud contact center.
Learn from, Josh May, a veteran member of Genesys support, how the Genesys CloudTM platform provides resiliency, ease of support, scalability and new integration capabilities, along with the visibility and control you want. Josh will also share resources to heighten your cloud knowledge and troubleshooting skills.