Tech Talks in 20

https://feed.podbean.com/genesystechtalksin20/feed.xml

Loading Downloads

22Episodes

Tech Talks in 20 is a new podcast series that focuses on the topics that our prospects and customers want to hear about – topics like AI ethics, predictive routing, bots, innovations to Genesys solutions and more…and we cover it in 20 minutes.

S1 Ep. 5 AI in the real world of business

August 19, 2020

Artificial intelligence (AI) has changed the game for numerous industries. In the contact center, it can deliver customer-centric service at scale by better understanding people. But to truly appreciate its scope, you need to look beyond the technical capabilities.

In this episode, resident Business Consulting Director Charlie Godfrey shares real-world stories of AI successes and areas it impacts. He breaks things down into four main components: Listen, Understand, Act and Learn. After this episode, you’ll have actionable advice and resources that show you where to get started with AI.

S1 Ep. 4 Build better long-term relationships with outbound engagement

August 5, 2020

It’s vital that you proactively reach out to your customers. But they won’t be happy if you call during dinner or text someone who’d rather get an email. Engaging with customers when and how they want ultimately increases satisfaction, builds trust and fosters loyalty for your brand.

In this episode of Tech Talks in 20, outbound engagement experts Rian Logan and Chad McCormick dive into how outbound engagement powers outreach and customer experience. You’ll leave with knowledge and resources to get started now.