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Tech Talks in 20 focuses on the hottest tech topics in customer experience right now. When we talk tech, we cover everything from supercharging the customer experience with AI, to the latest tech trends in customer service and workforce engagement management, to what’s hot with bots, and to journey analytics and experience orchestration—plus, we reveal the data behind the latest CX tech trends—all in about 20 minutes.
Episodes
Wednesday Sep 16, 2020
S1 Ep. 7 Sharpen your skills through the Genesys Developer Center
Wednesday Sep 16, 2020
Wednesday Sep 16, 2020
Contact center technology evolves rapidly, which can make it difficult to keep up. As a developer, you need to stay on top of the trends like artificial intelligence (AI) and bots. But it’s also vital to have a place to find answers to your questions about solutions you use every day.
In this episode, Jim Crespino, Senior Director of Developer Evangelism at Genesys, takes a deep dive into the Genesys Developer Center — the hub that makes developers more productive. Jim outlines all the great resources in the center, including API documentation, tutorials, blogs, a forum, the DevCast and newsletters. He’ll also talk about some of the cool development work going on with the Genesys Cloud platform — and explains how you can get involved.
Wednesday Sep 02, 2020
S1 Ep. 6 Exploring the four waves of AI
Wednesday Sep 02, 2020
Wednesday Sep 02, 2020
Companies embarking on a digital transformation are using artificial intelligence (AI) to better understand and personalize customer interactions at scale. But AI has the potential to do so much more. In this episode, Sergio Coretti, Vice President of Business Consulting Sergio, describes the four waves of AI. He breaks down the technology into levels of capabilities, outlines which wave we're in now and explores where we’re heading. This episode will help you understand the data needed to create a solid foundation now — and explain how to build on it for the future.