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Tech Talks in 20 focuses on the hottest tech topics in customer experience right now. When we talk tech, we cover everything from supercharging the customer experience with AI, to the latest tech trends in customer service and workforce engagement management, to what’s hot with bots, and to journey analytics and experience orchestration—plus, we reveal the data behind the latest CX tech trends—all in about 20 minutes.
Episodes
Wednesday Feb 10, 2021
Wednesday Feb 10, 2021
Building new features every week in the Genesys CloudTM platform takes expertise. Developers need the domain know-how to create powerful tools their end users will love. But it's unrealistic to expect every developer to understand intuitive user interfaces and best practices. If the new feature isn't easy to use, end users will waste valuable time setting it up.
In this episode, Leon Vymenets, Director of Design Systems at Genesys, explains how design systems create a better user experience with a central source of guidelines. Developers can build things faster for their end users. And end users benefit from more consistent and easy-to-use interface features.