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Tech Talks in 20 focuses on the hottest tech topics in customer experience right now. When we talk tech, we cover everything from supercharging the customer experience with AI, to the latest tech trends in customer service and workforce engagement management, to what’s hot with bots, and to journey analytics and experience orchestration—plus, we reveal the data behind the latest CX tech trends—all in about 20 minutes.
Episodes
Thursday Dec 17, 2020
Thursday Dec 17, 2020
Businesses have the vision of providing a great customer experience. But siloed technologies and existing investments prevent them from making that vision a reality. Technology should be the foundation for growth. It should allow teams to serve their customers — not question what’s possible.
In this episode, Becky Powell and Randy Carter discuss how a platform can be the root for great customer experiences. The Genesys Cloud platform isn’t just a set of features, neatly wrapped into a user interface. It's a foundation of APIs, integrations, developer tools and extensible services designed to knock down silos. And it can help you build a better customer experience.