Level Up CX Tech

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Level Up CX Tech, the Genesys podcast, is your resource for deep insights on transforming customer and employee experiences. Join CX innovators, tech leaders, and industry experts as they share success stories, proven strategies, and practical tips for navigating the latest technologies. Whether you’re focused on today’s challenges or preparing for what’s next, our podcast will help you level up your customer experience.

Episodes

5 days ago

S5. Ep.7 Transforming CX Through AI with Probe CX

5 days ago

Probe CX is reshaping customer and employee experiences with AI, automation, and smarter digital design. In this episode, Robert Cooper and Brendan Crawford share how their team delivers measurable outcomes — from reducing handle time and boosting first-contact resolution to enabling self-service during major outage events. They also discuss the future of the contact center, the rise of agentic AI, and why elevating employee experience is key to great CX.