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Level Up CX Tech, the Genesys podcast, is your resource for deep insights on transforming customer and employee experiences. Join CX innovators, tech leaders, and industry experts as they share success stories, proven strategies, and practical tips for navigating the latest technologies. Whether you’re focused on today’s challenges or preparing for what’s next, our podcast will help you level up your customer experience.
Episodes
Wednesday Sep 15, 2021
Wednesday Sep 15, 2021
Over the last three years, conversational AI has evolved from a futuristic vision into a practical reality for a growing number of contact centers. Increasingly, customer experience leaders identify artificial intelligence (AI) as a top tech priority.
In this episode, hosts Michael Logan and Ginger Conlon are joined by Erica Mayshar, Senior Manager of Solutions Consulting at Genesys, to discuss the key elements of a successful conversational AI implementation. Far more than a deflection strategy, AI can enhance the customer journey and drive revenue. And with the right approach, contact centers can integrate AI-driven bots seamlessly for a fluid, satisfying customer experience.