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Level Up CX Tech, the Genesys podcast, is your resource for deep insights on transforming customer and employee experiences. Join CX innovators, tech leaders, and industry experts as they share success stories, proven strategies, and practical tips for navigating the latest technologies. Whether you’re focused on today’s challenges or preparing for what’s next, our podcast will help you level up your customer experience.
Episodes
Thursday Apr 27, 2023
Thursday Apr 27, 2023
The hottest topics of conversations at Enterprise Connect 2023 revolved around what’s next for artificial intelligence (AI) in customer experience, Contact Center as a Service (CCaaS) and employee experience (EX).
This episode, live from the conference, dives into the top AI, CCaaS, and EX themes at the show. We'll also talk about findings from the recent Genesys report “The State of Customer Experience” around those themes and shared during a show floor "Tech Talks" presentation.