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Tech Talks in 20 focuses on the hottest tech topics in customer experience right now. When we talk tech, we cover everything from supercharging the customer experience with AI, to the latest tech trends in customer service and workforce engagement management, to what’s hot with bots, and to journey analytics and experience orchestration—plus, we reveal the data behind the latest CX tech trends—all in about 20 minutes.
Episodes
Wednesday Oct 04, 2023
Wednesday Oct 04, 2023
Even as consumers’ use of bots increases, their satisfaction with the experience has declined. In fact, consumers are less satisfied with chatbots than all other service interaction channels, according to “The state of customer experience.”
In this episode, Mitch Mason, Principal Product Manager, Genesys Conversational AI, provides easy ways to improve the bot experience, as well as practical tips on using bots to streamline customers journeys, improve satisfaction and increase issue resolution.