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Tech Talks in 20 focuses on the hottest tech topics in customer experience right now. When we talk tech, we cover everything from supercharging the customer experience with AI, to the latest tech trends in customer service and workforce engagement management, to what’s hot with bots, and to journey analytics and experience orchestration—plus, we reveal the data behind the latest CX tech trends—all in about 20 minutes.
Episodes
Wednesday May 13, 2020
Wednesday May 13, 2020
See how workforce engagement management (WEM) helps you let go of your old way of doing things while over coming the common fear of letting go. Learn the WEM benefits that make it worth moving past your fears to focus on improving your team.
In this podcast, Michael Logan, Senior Strategic Sales Consultant at Genesys, shares his perspective on the rapidly changing workforce. You’ll learn about innovative tools that target what matters most: helping the people you serve. Join us to learn how to apply these best practices to your daily work.