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Level Up CX Tech, the Genesys podcast, is your resource for deep insights on transforming customer and employee experiences. Join CX innovators, tech leaders, and industry experts as they share success stories, proven strategies, and practical tips for navigating the latest technologies. Whether you’re focused on today’s challenges or preparing for what’s next, our podcast will help you level up your customer experience.
Episodes

Wednesday May 13, 2020
S1 Ep. 2 Trusting that WEM is a change worth making
Wednesday May 13, 2020
Wednesday May 13, 2020
See how workforce engagement management (WEM) helps you let go of your old way of doing things while over coming the common fear of letting go. Learn the WEM benefits that make it worth moving past your fears to focus on improving your team.
In this podcast, Michael Logan, Senior Strategic Sales Consultant at Genesys, shares his perspective on the rapidly changing workforce. You’ll learn about innovative tools that target what matters most: helping the people you serve. Join us to learn how to apply these best practices to your daily work.